COMMUNICATION AND INTERPERSONAL SKILLS

Develop essential verbal and written communication skills

Our Communication and Interpersonal Skills courses are listed below. Each training course is designed to develop essential verbal and written communication skills in a very practical, hands-on and motivational way and can be tailored to your needs. These courses are typically run over a half or full day as in-house training at your premises or at Lantern’s Training Centre in Karen.

These are some of the courses we offer in this category:

Click on a title to download the course outline:

  • Communication Strategies

    The Communication Strategies workshop will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organisation and its employees. They will trickle down throughout the organisation and positively impact everyone involved.

  • Business Writing

    The Business Writing workshop will give your participants a refresher on basic writing concepts (such as spelling, grammar, and punctuation), and an overview of the most common business documents. These basic skills will ensure your participants communicate professionally both externally and internally, enhancing your business’s reputation.

  • Excellence in Customer Service

    The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided with a strong skill set including in-person and over the phone techniques, dealing with difficult customers and generating return long term business.

  • Interpersonal Skills

    The Interpersonal Skills workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.

  • Social Intelligence

    Increasing Social Intelligence will provide benefits throughout their professional and personal lives. It is a fantastic tool for coaching and development as people will learn “people skills”. Improving social skills through active listening, understanding body language, and being more empathic will give your participants the advantage in their interactions. Social interactions are a two way street, know the rules of the road

  • Workplace Diversity

    Improving diversity knowledge is a required component of every company. With more and more businesses having global presence workplace diversity is a forgone conclusion. Your participants will be able to use strategies to be proactive and remove barriers. They will be shown how to build and encourage diversity in their workplace and community, using essential skills such as active listening and problem solving.

  • Presentation Skills

    The Presentation Skills workshop will give participants some presentation skills that will make speaking in public less terrifying and more enjoyable. This workshop includes topics that participants can look forward to including: creating a compelling program, using various types of visual aids, and engaging the audience.

  • Conflict Resolutions

    In the Conflict Resolution workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organisation no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.

  • Negotiation Skills

    The Negotiation Skills workshop will give your participants a sense of understanding their opponent and have the confidence to not settle for less than they feel is fair. Your participants will learn that an atmosphere of respect is essential, as uneven negations could lead to problems in the future.

  • Business Etiquette

    This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and the “hand shake’’. We cover conversation skills, small talk, cultural differences affecting international business communities, dealing with interruptions and proper business email and telephone etiquette.

  • Public Speaking

    The Public Speaking workshop will give participants some basic public speaking skills, including in-depth information on developing an engaging program and delivering their presentation with power.

  • Stress Management

    The Stress Management workshop will give participants a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system. They will also understand what lifestyle elements they can change to reduce stress.

If you can’t find the course you are looking for, please try our other course categories: