Our Communication and Interpersonal Skills courses are listed below. Each training course is designed to develop essential verbal and written communication skills in a very practical, hands-on and motivational way and can be tailored to your needs. These courses are typically run over a half or full day as in-house training at your premises or at Lantern’s Training Centre in Karen.
These are some of the courses we offer in this category:
Click on a flyer to download the course outline (pdf, new window):
Effective Communication Skills
Our Effective Communication Skills workshop will help build a positive and professional attitude to the way your team communicates with their colleagues and customers. We help them understand the importance of good communication skills and develop the approaches, tools and techniques to create a lasting difference. This impact will quickly trickle down through the organisation and positively impact everyone involved.
The Business Writing workshop will give your participants a refresher on basic writing concepts (such as spelling, grammar, and punctuation), and an overview of the most common business documents. These basic skills will ensure your participants communicate professionally both externally and internally, enhancing your business’s reputation.
The Presentation Skills workshop will give participants some presentation skills that will make speaking in public less terrifying and more enjoyable. This workshop includes topics that participants can look forward to including: creating a compelling program, using various types of visual aids, and engaging the audience.
In the Conflict Resolution workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organisation no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.
Diversity & Inclusion
Improving diversity knowledge is a required component of every company. With more and more businesses having global presence workplace diversity is a forgone conclusion. Your participants will be able to use strategies to be proactive and remove barriers. They will be shown how to build and encourage diversity in their workplace and community, using essential skills such as active listening and problem solving.
The Interpersonal Skills workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
The Stress Management workshop will give participants a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system. They will also understand what lifestyle elements they can change to reduce stress.
Increasing Social Intelligence will provide benefits throughout their professional and personal lives. It is a fantastic tool for coaching and development as people will learn “people skills”. Improving social skills through active listening, understanding body language, and being more empathic will give your participants the advantage in their interactions. Social interactions are a two way street, know the rules of the road.
Excellence in Customer Service
The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided with a strong skill set including in-person and over the phone techniques, dealing with difficult customers and generating return long term business.
Assertiveness & Self-Confidence
Self-confidence and assertiveness are two skills that are crucial for success in life. If you don’t feel worthy, and/or you don’t know how to express your self-worth when communicating with others, life can be challenging. These skills not only empower you with the confidence to be “heard”, but also provide opportunities and benefits in your professional and personal life.
We live in a knowledge based society, and the more critically you think, the better your knowledge will be. Critical thinking provides you with the skills to analyse and evaluate information so that you are able to obtain the greatest amount of knowledge from it. It provides the best chance of making the correct decision, and minimises damages if a mistake does occur.
With our Developing Creativity Course, participants will learn how move out of the mundane, be more curious, engage, and explore new ideas, as well as remove barriers that block or limit their creativity. They will improve their imagination, divergent thinking, and mental flexibility. Participants will also learn mind mapping, individual brainstorming, and when to recognise and look for what inspires them to be more creative.
Our Emotional Intelligence Workshop is designed to help you build stronger relationships, succeed at work, and achieve your career and personal goals. During the workshop, participants will explore ways to develop and implement the core competencies of EQ in order to improve their relationships with others and adapt their responses to specific situations.
Health & Wellness at Work
The health and well-being of employees is directly linked to their productivity. A happy and healthy workforce is a more productive workforce. Research has shown that health and wellness programs at work can help improve the company culture, reduce absenteeism, attract talent and even save money!