• SALES & CUSTOMER SERVICE

    Sharpen up your sales and customer facing teams and grow your business!

Our courses on Sales, Marketing and Customer Service are listed below.  Each course is designed to help your sales, marketing and customer facing teams deliver results in an engaging, professional, energetic and results-driven manner and can be tailored to your needs. These courses are typically run over one or two days as in-house training at your premises or at Lantern’s Training Centre in Karen.

These are some of the courses we offer in this category:

Click on a title to download the course outline:

  • Sales Fundamentals

    The Sales Fundamentals workshop will give participants a basic but effective sales process, plus some key sales tools, that they can use to seal the deal, no matter what the size of the sale. Your participants will become more confident, be able to handle objections effectively, and learning how to be a great closer.

  • Overcoming Sales Objections

    Overcoming Sales Objections is an essential part of the sales process, as it will open up a whole new set of opportunities. It will produce new sales and provide an ongoing relationship with new clients. Objections will always occur no matter the item being sold or presented.

  • Marketing Basics

    Marketing Basics will provide the basic knowledge to your participants, and give them the ability to build and grow your business. Marketing has changed a lot recently and having a new perspective will give your participants the needed information to assist them in their marketing decisions. No matter what your product or service is, your business will benefit with a better understanding of marketing.

  • EXCELLENCE IN CUSTOMER SERVICE

    The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided with a strong skill set including in-person and over the phone techniques, dealing with difficult customers and generating return long term business.

  • MOTIVATING YOUR SALES TEAM

    Motivating your sales team will help your participants create the right motivating environment that will shape and develop their sales team with right attitude and healthy competition. Instilling that unique seed which grows the motivation in a sales team will ensure an increase in performance and productivity. Have the best sales team you can have through better motivation.

  • TRADE SHOW STAFF TRAINING

    Make sure your staff have the right tools to succeed with our Trade Show Staff Training course. A successful trade show will benefit your company on many levels. The most basic statistic is that it can cost half as much to close a sale made to a trade show lead as to one obtained through all other means. Get your staff trained and get to that trade show!

If you can’t find the course you are looking for, please try our other course categories: