Posts

First impressions create lasting memories, whether positive or negative. It only takes seconds for someone to decide if they like you or not and, on the telephone, these decisions are made simply by what they hear. A pleasant greeting and a positive attitude will set the stage for each call and by speaking positively, professionally and warmly, you create a positive image for the entire organisation. It can be the make or break of a business!

How to get it right:

  1. Answer all calls with a warm, sincere greeting.
  2. Be pleasant and interesting.
  3. Manage expectations and sincerely apologise if expectations are unmet.
  4. Listen without interrupting.
  5. Respond with appropriate emotion (show enthusiasm or empathy).
  6. Be polite and kind.
  7. Appreciate that a person’s time and respect it valuable.
  8. Always make the other person feel important.
  9. Avoid being condescending, even if you are asked silly questions.
  10. Take time with everyone and don’t rush to finish the call. You want to encourage them to call again!

Remember, people do not remember what you do, they remember how you made them feel!

Is your team building objectives ticked off just once a year? Perhaps it is a “fun session” during the end of year retreat or perhaps a “fun day out” for the whole company to thank them for all their hard work. Whilst that is all well and good, team building should be a continuous focus, ensuring that your team are working together as productively and efficiently as they can throughout the year. Have you thought of giving your managers the skills to be able to instill team spirit, little and often with very little expense,Team building training is important for any business management to understand and to get the best from their team situation and it can be achieve with as little as 10 minutes a day. Through team building training and activities, team leaders will know and recognise potential, gifts and gaps of each employee hence know what duties to assign to each one of them.

Team building can work on all levels for all business sizes. By bringing people together and putting them into a situation or relaxed fun where they might rely on each other for support gives them a new perspective on colleagues and the company. It helps to foster better and open communication between the employees themselves, as well as between the employees and the higher management. It goes a long way in improving professional relations, understanding and co-operation, and this is very much reflected in the quality of work being done. Team building in the workplace significantly contributes towards employee motivation and building trust among the employees, thereby ensuring better productivity.

Remember, team leadership and team building go hand in hand. Successful team building in the workplace often translates into success for everyone. As the popular saying goes, “Teamwork is the fuel that allows common people to attain uncommon results.”

Call Lantern Training on 0702 369224 to learn more about up-skilling your management team to build their own teams.