Many leaders have a problem with proper delegation. Many leaders fear the employee may not complete the task the right way, so the leader develops the old attitude that “if you want something done right, you have got to do it yourself”. This type of thinking could be harmful to both the leader and the […]
This is a much discussed topic of debate; what is the right mix or balance of introversion and extroversion to make a truly effective team? As a society, many often think of extroverts as doers, go-getters, superior team-players. Though the tide towards valuing individual strengths regardless of extroversion or introversion may be changing, extroverts are […]
We know we need a strong, cohesive, motivated team, but what does that really look like? How about this for starters? – Colleagues that work effectively with each other, ensuring that service levels are excellent, communication is transparent and that everyone is motivated and committed to “do their best”. – Client facing staff that can […]
The Six Thinking Hats is a method meant to improve the results of thinking and discussion. It may be used either by oneself or in a group. We should “wear” each hat in turn, and analyze the issue at hand from six different aspects separately. In a group setting, the entire group is encouraged to […]
MBTI is a personality preference tool that helps you understand you. It involves taking a questionnaire which asks you a series of questions about the things you do and the way you like to think about things. MBTI was developed by a mother and daughter: Katharine Briggs and Isabel Myers back in the 1940s and stems from […]
Let’s all face it, we’ve all taken part in a team work challenge to cross a pretend river without touching the floor, to manage a tricky manoevre with a colleague whilst blindfolded, or to create a tower using your early morning newspaper. And it’s fun! At the end of the day, we say goodbye […]
Suddenly, a cockroach flew from somewhere and sat on her. I wondered if this was the cockroach’s response to all the glory that had been spoken about it! She started screaming out of fear. With panic stricken face and trembling voice, she started jumping, with both her hands desperately trying to get rid of the cockroach. Her […]
A goal is the driving purpose of life. It is something we live for and in the absence of which our life is meaningless. A goal can be as simple as getting the dream job, or the promotion, or winning a competition and as difficult, as it sounds, to lose weight or to start up […]
“Every conflict we face in life is rich with positive and negative potential. It can be a source of inspiration, enlightenment, learning, transformation, and growth-or rage, fear, shame, entrapment, and resistance. The choice is not up to our opponents, but to us, and our willingness to face and work through them.” Kenneth Cloke and Joan Goldsmith […]
Team building in an office helps to foster better and open communication between the employees themselves, as well as between the employees and management. It goes a long way in improving professional relations, understanding and co-operation, and this is very much reflected in the quality of work being done. Team building in the workplace significantly […]
Hearing is easy! For most of us, our body does the work by interpreting the sounds that we hear into words. Listening, however, is far more difficult. Listening is the process of looking at the words and the other factors around the words (such as our non-verbal communication), and then interpreting the entire message. Below […]
Time management refers to the way that you organise and plan how long you spend on specific activities. It may seem counter-intuitive to dedicate precious time to learning about time management, instead of using it to get on with your work, but the benefits are enormous: Greater productivity and efficiency. A better professional reputation. Less […]
Thank you notes are a sign that you are interested in building a long-term relationship with a client. They show clients that you value their business and that your interest in them did not end when you closed the sale. We often hear in this day and age of lack of politeness and many decry […]
Dare to be … When a new day begins, dare to smile gratefully. When there is darkness, dare to be the first to shine a light. When there is injustice, dare to be the first to condemn it. When something seems difficult, dare to do it anyway. When life seems to beat you down, dare […]
We all experience low points during the course of the day, and if you are speaking to customers, this could have a negative effect. There are ways however to boost your energy when it is lagging: Take a walk, even if it’s just to the bathroom. Drink a glass of cold water. Be sure to […]
MBTI is a personality preference tool that helps you understand you. It involves you taking a questionnaire which asks you a series of questions about the things you do and the way you like to think about things. MBTI was developed by a mother and daughter: Katharine Briggs and Isabel Myers back in the 1940s. Since then […]
We all do it: Texting while walking, sending emails during meetings, chatting on the phone while cooking dinner. In today’s society, doing just one thing at a time seems downright luxurious, even wasteful. But chances are, you’re not doing yourself (or your boss or your friends and family) any favours by multitasking your way through […]
Every sales force is made up of the typical bell curve comprising A-players, B-players and C-players. 80% of the revenue is generated by the A-players (who usually represent around 20% of the sales force). They seem to figure out how to be successful, regardless of the economy, competitors, aging product or any of the other […]
